A service level contract is an agreement between two or more parties, one being the customer and other service providers. It may be a formal or informal legally binding “treaty” (for example. B internal relations within the department). The agreement may include separate organizations or different teams within an organization. Contracts between the service provider and other third parties are often referred to as SLAs (wrongly) – the level of service having been set by the (main) customer, there can be no “agreement” between third parties; these agreements are simply “contracts.” However, operational agreements or olea agreements can be used by internal groups to support ALS. If an aspect of a service has not been agreed with the customer, it is not an “ALS.” My facciamo a passo indietro. Quando vi affidate ad una web agency per la realizzazione di un sito internet é giusto valutare il portfolio clienti e le competenze (web design, responsive design, seo, etc.), ma é bene stare attenti che nei contratti di fornitura siano presenti i Service level agreement. Articoli dei contratti che definiscono i livelli di servizio che il fornitore si impegna a guarantee e quali indennizzi siete legalmente legittimati a chiedere se vengono infranti. A Service Level Contract (SLA) is an obligation between a service provider and a customer. Specific aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.  The most common component of ALS is that services are provided to the client in accordance with the contract. For example, internet service providers and telecommunications companies will generally include service level agreements under the terms of their contracts with customers to define service levels of service level sold in plain language. In this case, ALS generally has a medium-time technical definition between errors (MTBF), average repair time or average recovery time (MTTR); Identifying the party responsible for reporting errors or paying royalties; Responsibility for different data rates throughput; Jitter; or similar measurable details.
I Service Level Agreement (in italiano: accordo sul livello del servizio), in sigla SLA, sono strumenti contrattuali attraverso i quali si definiscono le metriche di servizio (es. quality di servizio) che devono essere rispettate da un fornitore di servizi (provider) nei confronti dei propri clienti/utenti.